Lince support
Tell us what happened and where; we will route it to the right person.
Can’t sign in?
Use the method you signed up with. Lince has three: email and password, “Continue with Google” (Android and iOS) and “Continue with Apple” (iOS only). An account made with Google or Apple has no Lince password, so tap that same button again.
Forgot your password? Tap “Log in”, then “Forgot password?”, enter your email and tap “Send reset link”. The link works once and expires in 30 minutes.
No email after a few minutes? Check your spam folder, then request a new link. Still stuck? Email info@getlince.app from your account address and say which method you used. Never send your password.
Accessing Lince
The app is available on the App Store for iOS and on Google Play for Android. For access and availability questions, email info@getlince.app.
Delete your account
Delete your account yourself: in the app, Settings › Manage account › Delete account. No access to the app? Use the Delete account page below.
Privacy and data questions
For sign-in, privacy or data-export questions, email info@getlince.app from the address on the account when possible. Never send passwords or payment credentials.
Stop or change emails
Reminder, duel and news emails can be stopped at any time.
- Tap the unsubscribe link at the bottom of any of these emails. It stops that kind of email, no sign-in needed.
- Duel emails can also be turned off in the app: Me › Settings (the gear at the top) › Duels › “Duel emails”. The Duels section shows once Duels are open to your account.
- To stop every Lince email, or for any other email question, write to info@getlince.app from the address that gets them.
- Account emails, such as confirming your email address or resetting your password, have no unsubscribe link.
Cancel Lince Plus
Lince Plus is billed by Google Play or the App Store, so you cancel it in that store, not in the Lince app. Cancelling stops the next renewal. Deleting your Lince account does not cancel it.
- Android: open the Google Play app, tap your profile picture, then Payments & subscriptions › Subscriptions › Lince › Cancel subscription.
- iPhone or iPad: open Settings, tap your name, then Subscriptions › Lince › Cancel Subscription.
New phone? Get Plus back
Lince Plus belongs to your Lince account, not to the phone.
- Sign in to Lince with the same account you used on the old phone (the same email, or the same Google or Apple button).
- Still seeing the free version? Open Me › Settings (the gear at the top), tap the Plus card, then tap “Restore purchases” at the bottom. Be signed in to the store with the account you paid with: your Google account (Android) or Apple ID (iPhone or iPad).
- Still no Plus? Email info@getlince.app from your account address with the store you used and a receipt number.
Purchases and billing
The store shows the price before you pay, and refunds come from the store where you paid. For other billing help, email info@getlince.app with the store you used and a receipt number. Never send card details.
Response and corrections
Email info@getlince.app. We aim to acknowledge support messages within three working days. Caption, translation and comparison corrections are welcome.