Lince is a language-learning app that teaches Spanish from short video clips. This policy explains what we collect, why, and the control you have over it. We keep the data we hold to the minimum the app needs to work.
What we collect
- Account details — your name and email address when you sign up, or the name, email and account identifier returned by Google or Apple if you choose their sign-in option. Apple may provide a private relay email address.
- Country and preferences — your selected country, languages and time zone personalize lessons and reminders. Network country is used to enforce video availability. We do not request GPS location.
- Learning data — your progress, streak, hearts, XP, saved clips and quiz results, so your learning syncs across devices.
- Notification tokens — if you enable reminders on a mobile device, a push token so we can deliver them. Web reminders never leave your browser.
- Support messages — what you send to support, its category, your app language and native platform. We deliver a copy to our support inbox at [email protected] and use your account email as the reply address when available.
- Android analytics — selected funnel, subscription, retention and failure events, plus sampled session replay with no audio or camera, handled by Mixpanel in the EU. The iOS app does not initialize Mixpanel or session replay. It uses New Relic in the EU for crash reports, handled errors and a limited set of operational failure events linked to an account identifier. Learning progress still syncs to our API on both platforms.
- Optional website cookies — if you allow analytics, Google measures page visits and Google Play link clicks. If you allow advertising, Google and Meta measure campaigns and create audiences for more relevant ads. This can include browser/device, referrer and campaign information. You can accept or reject each purpose in Cookie settings; the tags stay unloaded without the corresponding permission or when Global Privacy Control is enabled. We remember the choice for no more than 24 months before asking again.
- Basic technical data — standard request logs (IP and timestamp), app/device identifiers, crash reports, performance traces and network diagnostics kept as needed to run and debug the service. API response bodies are not collected for diagnostics.
What we don't collect
We don't sell personal information for money. Some US privacy laws may treat disclosures to advertising platforms as ‘sharing’; our Google and Meta website tags are optional, stay off until you consent, and can be disabled at any time through Privacy choices. Rejecting them does not change access to the site.
Third parties
- YouTube — Lince uses YouTube API Services: video clips play through YouTube's official embedded player. By using Lince you agree to the Google Privacy Policy.
- Google Sign-In / Sign in with Apple — verify your identity when you choose them.
- Apple Push Notification service — delivers iOS notifications using a device token linked to your account, after notification permission.
- RevenueCat and the App Store — process iOS subscriptions. We associate purchase history and subscription status with your Lince account to enable access and restore purchases; we do not receive card details.
- Payment providers — subscriptions are handled by the app store or our billing provider; we never see your card details.
- Mixpanel — selected Android product analytics and sampled session replay, hosted in the EU.
- Google Analytics / Google Ads — optional public-website measurement and advertising attribution, activated only after consent.
- Meta Pixel — optional public-website measurement and advertising attribution, activated only after consent.
- New Relic — crash reports, handled errors and limited operational failure events on Android and iOS, processed in the EU. Reports can include an account identifier and app/device details. iOS automatic network and interaction tracing, session replay and log collection are disabled. API response bodies are not collected.
- Firebase Cloud Messaging — creates and delivers an Android push token only after you enable mobile reminders.
- Zoho Mail — sends account emails and delivers support messages to our support inbox.
Keeping and deleting your data
We keep your account data while your account exists. Support messages in the Lince database are deleted after 90 days and are removed immediately with your account. Support-inbox correspondence is kept only as long as needed to respond, resolve the issue or meet legal and security obligations. You can delete your account at any time from Settings → Manage account → Delete account in the app. Deleting is permanent and immediately removes your profile, learning progress, saved clips, support messages and notification tokens from our database. No access to the app? Request deletion from this page instead.
Your choices and regional rights
You can access, correct or export your data, and ask us to erase it, by contacting us. Depending on where you live, you may have additional rights under the GDPR or US state privacy laws, including rights to know, delete, correct or opt out of certain disclosures. Use “Privacy choices / Do not sell or share” in the website footer to change your tracking choice. We also honor browser Global Privacy Control signals by keeping Google and Meta tracking off.
Contact
Questions about your privacy? Email [email protected].
This policy is a plain-language summary and not legal advice.